Might have been a high influx of tickets, usually, they reply much faster than that. And I keep in touch with a tone of authors and I did hear 5 day reply times, but that is on rare occasions.
I did because that is the reason why Envato sometimes leaves ratings in place, even if they seem unfair, they have something to do with the user experience.
Request that the buyer be disabled due to repetitive blackmail ratings. I believe they will assist you or disable his ability to rate your item, if he proceeds to comments or messages, he’ll get disabled.
As an author I agree, and as an author I don’t at the same time. Imagine what follows “I paid for this, now I can’t get a refund and my item broke my site” … that will lead to more and more painful experiences, in this case, Envaot become the middle-men ( so to say ) and you’re back up by terms of services.
Agreed, but at the same time, here, the cure is the TOS, which I recommend you stick to, and request that your buyers do the same, they break it or you break it, contact Envato Support, 1 day or 5 days, the issue will eventually be resolved, and on an item with a lot of good ratings, 1 rating of 1 star will not affect it.
Think of EBay, you go there, you see an awesome … chair ( whatever, random example ) and 50 buyers say it’s absolutely awesome!!! and one of them " it sucks " … I for one, totally ignore that 1 rating.