Hey. Im new to envato but already ran into a problem. First, i didn’t have an opportunity to uplaod videos due to some unknown reason. It said only that im forbidden.
After about a week or two i managed to open an upload page. I did nothing to make it happen. Magic.
At the beginning envato said a have a limit of 3 submissions in a week. Weird but ok. I did my 3 submissions. They accepted them.
And since those days they are rejecting all my videos with a comment about a bad quality or so. All other stocks accept my videos without any problem. And after my items have been rejected they just disappeared. No page where i can find rejected items, no comments why and no possibility to fix my files.