All portfolio items are under soft reject - Author ID check

[ThemeTrades]

Hello Sir,

My whole portfolio was hide, i don’t understand why this has been happed.
Please help me out, why my whole items are under soft reject.

Username: ThemeTrades

Please help me, 3 weeks already has passed. It’s urgent.

Thanks

ThemeTrades

[mgscoder]

Hi @ThemeTrades,

Have you completed the Author ID check?

Author ID checks for ThemeForest Authors

Hi all. Author ID checks for ThemeForest Authors will be starting next week - this thread has all you need to know about the process. What’s happening? During August, ThemeForest authors will be required to complete an Author ID check to verify the identity of the account owner. ID checks will be made available on Monday, 2nd August, for a period of 4 weeks. You will receive an email notification with more information and a link to access your ID check. We previously announced the introductio…

Thanks

[ThemeTrades]

Hello,

I have successfully done the Author ID Check.

check: Screenshot by Lightshot

Please re-active my portfolio, it’s very important for us.

Thanks

ThemeTrades

[mgscoder]

@ThemeTrades

why my whole items are under soft reject

have you checked your item History. Is there any issue mentioned why those are soft disabled? if mentioned then you have to fix those issue(s).

Otherwise please Contact Author Support and let them know. Support Team will be happy to assist you.

Thanks

[BenLeong]

Hi @ThemeTrades!

Re-enabling an account is a task that our support team performs during regular business hours - it looks like you completed your ID check over the weekend, and your account has been re-enabled on Monday.

For any other authors reading this, please reply to the Author Support support ticket that you receive when your portfolio is disabled. If you respond to that ticket once you complete your Author ID check, that will generally mean your account will be re-enabled faster.