I know this has been discussed before, but I never really paid that much attention as I’d never had any AE projects on VideoHive. Now I must have caught the reviewers on a bad day, or when they had been drinking, as they’ve actually approved two of my templates on the trot! And we could do with some more video topics in this fancy new forum.
But anyway… do you think it makes a big difference which version you provide your templates in? I created both of mine in CC 2014, but got an email from a buyer over the weekend saying he couldn’t open it in CS6, and wanted to know what he should do. I’d selected CC 2014 in the item details, and also mentioned it in the description, but that didn’t help.
Anyway… rather than saying ‘sorry, nothing I can do’, ‘contact support for a refund’ or ‘I’ll render it for you for a fee’… I decided to whip out the old customer service action and recreate the template from scratch in CS6. I’ve updated the item now, so hopefully that will get reviewed and be approved soon.
I appreciate that the earlier version the better (within reason - probably CS5 or later) is probably the way to go, so you’re not missing out on any potential sales, but does anybody have any idea what the kind of slit is with regards to people who have Creative Cloud and people who didn’t bother when it came to going past CS6? Is there a default version number that people usually go for?
(Thought I’d give these picture things a try)