My account, which I have been using since 2017, is a new one. It locked when purchasing a theme. I made a purchase again yesterday. I tried to buy the same theme with different accounts and it was withdrawn and locked in the newly opened accounts. Even though I wrote to support, I never got a response back. Can you help me? What can I do?
Hello! Support will be replying to your ticket as soon as they can. Thanks!
Hello, it’s been almost 3 days but still no response.
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I’ll take a peek and see if I can move it along. Thanks!
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I await your return with great excitement. 
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