Account has disabled but i don't have download product key.

I am new here and i have buy a product but without downloading the purchase code my account get disabled and i am not getting reply from customer support.
Please some one suggest me what to do?

Hi @officialcaf19,

Sorry to hear you’re having troubles with your account. Please keep patience Envato support team will reply your open support ticket as quickly they can. Only they are the right team to help on account related things.

Thanks

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