Your items are processing

Hi all. Yesterday i uploaded a motion graphics item with ftp but when open my library (motion graphics upload page)i’cant see my item. It says “Your items are processing”.
In after effects upload page i see them. Anyone having this issue? Thanks.

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Once you upload via ftp using client like FileZilla, just refresh the item submission page and you will see your files there. Thanks

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Thank you. I uploaded with filezilla and i’m refreshing the submission page since yesterday but nothing happens😕

You can try with clear browser cache.

Please read carefully troubleshooting guide (if you haven’t already) and work through that to see if it helps.


Thank you for your interest. I opened a help ticket.
Let’s wait and see.