Your items are processing

Hi all. Yesterday i uploaded a motion graphics item with ftp but when open my library (motion graphics upload page)i’cant see my item. It says “Your items are processing”.
In after effects upload page i see them. Anyone having this issue? Thanks.

Once you upload via ftp using client like FileZilla, just refresh the item submission page and you will see your files there. Thanks

Thank you. I uploaded with filezilla and i’m refreshing the submission page since yesterday but nothing happens😕

You can try with clear browser cache.

Please read carefully troubleshooting guide (if you haven’t already) and work through that to see if it helps.


Thank you for your interest. I opened a help ticket.
Let’s wait and see.