Why is my product not showing?

Envato Authors CodeCanyon
1

I sent a product yesterday to sell it and I saw an article saying that the product was under review and I started to wait, when I looked 3-4 hours ago today, the product was still on hold and now I can’t find my product anywhere. I didn’t even get an e-mail that my product was not approved. How do I know what happened to my product?

sorry for my bad english

2

Hi @AeonTR,

If you didn’t receive the Item review notification email (you should to check spam/junk as well), then check your email settings (Settings => Email Settings) in Envato market Dashboard Settings, is there a check mark for Item review notifications.

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Sometimes email can go in spam, so need to check inbox, spam, junk as well.

Thanks

3

I just made the notification settings you mentioned and when I check my mail, there is nothing in the spam folder.

4

if the checkbox was not checked before then previous rejection email you will not receive. But for the checkbox checked you will get your item review result notification email for all of your next submit.

5

Check hidden items

themeforest . net/user/USERNAME/hidden_items