After our problem with being unable to submit our theme because of a smiley that was in our Message To The Reviewer, we now keep getting the same replies from reviewers who keep sending us errors in our code and Theme Checker that we cannot reproduce. We are also using Theme Check plugin (as suggested) and testing on Themecheck.org as well. On both places we are contantly getting no errors. However, the reviewers are sending us cropped (unusable) screenshots of errors that never appeared in our tests or even errors that we solved a long time ago.
Is it possibble that reviewrs are not reading any of our messages as we are never getting any replies or any other kind of feedback except the same screenshots every time?
We don’t want reviewers to solve our problems, we are just asking for decent and professional communication.