What happened with my sales?

I make 20 sales this month and since last one week I didn’t sale any item. Today my one sale decrease and also my earning decreased it showing 19 sales.
Where is my one sale.

What is this :astonished: bro, What type of reversal is this, after many days my one sale decrease. :persevere:
It hurts :pleading_face: why are you doing this dear envato.

Explain :sob:

Hi @OpiDev,

from which account you made sales. I can’t find any portfolio in your account!

A sales reversal occurs when a purchase is reversed by the payment provider (eg. payment gateway or bank) through either a credit card or Paypal account. Reversals are enforced by the payment provider and actioned in accordance with their policies. As an author, your statement will be updated to reflect the reversed transaction. check your statements page.


It happens at envato and you can’t help it

Whenever someone purchases from an unauthorized card or payment option after some time envato does the sales reversal.

It happened with me many times. Whenever filled a complaint i got the same answer