I read that Envato have around 2 million customers overall, correct me if I´m wrong. Lets assume 1% of these have used Credits, that equals 20 000 customers. Lets assume Credits use is as high as 5%, that equals 100 000 customers. Maybe the percent is higher, I don´t know. Whatever the overall percent is, I think we have to acknowledge that there is a huge number of customers affected in this change.
I´m pretty sure (after reading customer feedback here) that there are very clear reasons for why a lot of customers have chosen to use Credits. Some have reported that they have their boss in charge of filling up the credit account and multiple freelancers are connected using one account. So that means getting an exact number for how many customers that are impacted is quite hard.
There are already 154 users in this thread, I don´t know how many are customers versus authors, my impression is that customers are starting to dominate this thread lately. The minority are ironically becoming the majority here. Credit customers here are 100% negative to this change. So the question really is, how much more market research do you need dear Envato?
We all make mistakes, but eventually it´s all about how you deal with your mistakes and move forward that counts the most. We are many authors who sympathise with the customers and we thank you all for raising your voices.