This is it? You have spent a week coming up with no solutions whatsoever? That you have read all the feedback is well and good, but what is the point if the feedback just bounces off the leadership?
You are not reversing the credit system. Then at the very least come up with alternative solutions for all the problems that you have created.
I appreciate this response. From our perspective, sure maybe we cannot see all of the data to make a completely informed judgement call… I’m willing to give Envato the benefit of the doubt and observe what happens in time in regards to the removal of the credit system itself.
I have to ask though… what about the handling fees? this is what a large portion of people are upset over. The convenience of the credit system being removed is one thing but this knock-on issue of fees has been created. Sure they’ve always existed but this key portion of the equation is what may ultimately turn people away who were used to credits.
They have been tweaked in the past and I feel it’s right for me to advocate that they be observed for elimination or adjustment under the current circumstances.
A $1 handling fee for a $1 item does not look good at all. Conversely a $2 fee for a $30 item, may be more likely to get shrugged off. It’s almost like the shopping cart is being gamified. In theory, you could find 30 $1 sound effects you might need and purchase them all together but in reality you never know what you’re going to need. The fees feel more like penalties or punishments with the new system.
Regardless of the reasoning for them existing, it appears greedy to customers and at the very least unnecessary to the Authors. I truly hope there are being considerations made to this issue, as it has not been specifically addressed in your response.
ha-ha-ha ) 13 days to answer about anything? I expected it
Well worth the wait! Bravo sir!
Did you copy paste from your previous post? How is this post different? If indeed you guys “haven’t communicated this change well” (and I concur), then why keep the same communication?
There is no point in a hard reset if you’re going to do the exact same communication afterwards.
… and eventually decided not to do anything about it.
What about the additional $2 per transaction? Are you seriously not seeing the issue that would come with being the only major company in the world with a surcharge on every payment?!
I first shopped at Envato (well, Themeforest) over ten years ago. I was learning web design and Wordpress and it was an exciting time. I made quite a few purchases, and also bought some books written by Collis Ta’ eed.
It was really inspiring at that time to hear how he and Cyan had started the company.
I returned today to buy a “$27” plugin…the prices are in USD even though they are based in Australia, as I am. I was horrified to see that every payment option had a $2 surcharge. So, the price, is never the price.
Its just completely unethical. If you want to charge more, add it to the cost.
It seems Envato has gone from an exciting creative community of designers to a faceless corporate monopoly.
I am just really surprised that they have so very little regard for their customers that they are prepared to be so blatant about overcharging.
How disappointing.
@jamesgiroux Some good examples of customers affected that might have drowned in all the 514 posts.
These customers needs to be answered and presented with an alternative solution. Their problems are not small. The numbers using credits from Audiojungle (as an example) are not small either, it´s been reported up to 30-41 % of the customer base. So this is the “tip of the iceberg” experiences for customers after the credits removal.
HI there!
I cannot add credit anymore !! Is it correct?
I can only add monthly payouts… or pay one at a time +1
Can I ask you why ?!
If majority buy items instead of credits then i agree.
Started to feel scared of new “We are doing XXX” topics in the Announcements section. What sudden change comes next? 
Yea I think the same as well, we’ll see how it goes next 2-3 months or is definitely time to leave here as exclusive authors.
I think they’re trying to push Elements and just let the markets die slowly filled of their own garbage, also Envato is pushing other websites recently not part of the ENvato circle, so maybe they have been bought by a bigger Company.
+1. What is beneficial to Envato and at the same time to rescue (in this market) dissatisfied customers (make such an offer so that all dissatisfied customers would didn’t run away from here). Are you considering an alternative? This question is addressed to @jamesgiroux . I think an alternative is needed in this case. 
(for those customers who used the credits) .
Envato should strongly consider rolling the transaction fee into the buyer’s fee, inasmuch as the transaction fee itself seems to run afoul of the law in many or all EU countries.
Does anyone know if PayPal can accommodate buyers who would like to deposit (or leave) a sum of money in their PayPal accounts, thereby creating a sort of virtual third-party Credits mechanism? And if so, would that be an attractive (or slightly less offensive) alternative to buyers?
No, It is Impossible. But it doesn’t matter, because Envato just makes money on a transaction, PayPal doesn’t have such a commission.
Just add $2 to each item automatically so that the prices on an item page are the same as in an invoice without any additional payments. And make a discount to everyone who buys more than one item. If a person buys two items at once - $2 discount. If a person buys 3 items, then a discount of $4 and so on. It will be good to encourage people to buy more at once because it is more profitable. Buy 10 items at once and save $18. Why not?
Perhaps from a technical point of view, this is not so easy to do, but hey, it is in your best interest to encourage people to buy more.
No. It is not that. There is a question about each transaction. The number of goods in the basket go to the same transaction with which they pay 2$. (1 item or 100 items, the fee is the same 2$)
Discount does not replace the number of purchases! (all buyers need items at a certain point in time). For example, today the buyer buys one item and tomorrow another. (the basket is small, but the sales are the same). Two different transactions.
Instead of charging the 2$ fee at the end of purchase those 2$ could be added to buyer fee and charged only for the first item added to the cart, the rest of the items would have a -2$ taken for each item added to the cart.
Please, friend, read my message more carefully once again. My words do not contradict that anyone will pay $ 2 regardless of how many items in the cart. I’m just talking about how to make it more attractive, not repulsive. On the contrary, it is a way to encourage people to put more items to the cart, because each subsequent item added to the cart will cost $2 less.
No. You’re wrong. The buyer can not count on some period in advance that he will buy. It depends on situation.
You probably have marketing research and data based on which you make such a statement. Let us not create flooding here, just please provide this data so that I would understand why I’m wrong.