Welcome to VideoHive


#1

So I know that this is pretty random but I’ve just created an envato account. I’m trying to purchase something from Videohive but I can’t seem to get past the “Welcome To Videohive” screen. I enter my country, say “no” to the newsletter, and check the “Terms and Conditions” but when I hit “All Good, Let’s Go”. It takes me to Themeforest and when I click back on Videohive, it makes me go through all of the same “Welcome to Videohive” again. It’s an endless loop. Please help!


#2

Hi @cjl0288. Have you already contacted our Help team about this?

If you haven’t, please open a Help ticket, providing as much detail as possible to help them replicate the problem - they’ll be able to help you out.