It was an unsuccessful download and Envato charged me 4 times.

Hi There…
I wanted to buy a footage from Videohive. I made account. Add my billing details and when I tried to purchase a footage a error poped up “Unsuccessful” and they charged my money after that I tried again 3 times and they kept my money. And when I send Email to Envato market they did not reply me… its been 2,3 days…