We have uploaded 2 items on graphicriver but never found on dashboard after review

Envato Authors Graphics Authors
1

Hi
We have uploaded 2 items on graphicriver. After uploading they were in Queued for Review. But after one day disappeared from dashboard. We actually want to ask that where doses our uploaded items goes ? We did’t received any approval or rejected email & couldn’t find on website. Please guide us.

Thanks

2

Hi,

when a item review complete reviewer team sending you a mail if that item approved or not
Check your account hidden item tab http://prntscr.com/m1jplf

if you found your item in hidden item tab then your item is soft rejected

Thanks!

3

I checked hidden items. But there is no file in hidden items. What does it means ?

4

Open a Envato Help ticket Envato Market Author Help Center
share details with Envato Customer success they will give you an official answer what happen that time with your items.

5

One thing more. Where can I find my items after approval ?

6

Portfolio http://prntscr.com/m1jqp6

7

hi, basically if u cannot find your item anywhere , either u need to contact the help center for a technical issue or , what is more likely to be what happened, this is that u had your item rejected … and the email somehow some way got lost …