Good morning, @VictorThemes
As I have purchased the template through my Envato subscription, I am going to choose to go over my problems with the template around here and do so correctly.
Unfortunately, I still have the same problems. Not even installing the portfolio demo, it works correctly. Not even taking one of the created examples and substituting the images. At the moment I make a change of image, it is either no longer seen in the portfolio or it looks but not as it should. I have tried to create different versions of the image, even respecting the sizes that you propose in the test portfolios, and nothing.
I am coming to the conclusion that it is not a real Masonry, but a grid that allows you to combine normal cells with cells twice their size by width or height, but IT SEEMS that you cannot add an image of any size and the rest to fit flexibly.
In addition, the same thing happens within each portfolio tab, it does not work well, the images are put in maximum size and when you click on it it looks smaller (just the opposite of how it should be) and they are aligned to the right one after others without space. I implemented the notes they gave me by email, but they still have no effect.
On the other hand, the main menu is not vertically aligned with the logo you put on it. In order for it to align well, you must manually add 15px of margin-top. In addition, the menu is compressed by default and for now I have not found a way to make it appear directly displayed as it seemed to be the case with your example portfolio.
You tell me by email that no client has had problems with your template, so the possibility that I have some kind of problem with the installation is feasible, but it is strange because I have carried out a clean installation of Wordpress with your template from the beginning. And at least for now, I am not going to buy your template separately for now because I already paid for my subscription on Envato Elements and it would not seem fair to pay again, as a customer I hope that from the beginning what I buy here works well and I do not know you can reproach things like “you haven’t bought the template on our website”, because then … why is it offered here? What is certain is that the conditions say that Envato Elements does not include assistance.
However, I fully understand your part, so since this forum is the intermediate point where we can find ourselves, I hope we can do it and find the solution to these problems, because I really really like your template a lot ^^
Regards, and thank you very much.