urgent help with BETHEME

I am working on a clients new website that is using BETHEME and for some reason I can’t see any images or anything in its media library??? It already has some images and icons being used in the pages but I can not seem to access them. How can i get me media library to show me what it contains?? I haven’t come across this before with any other wordpress websites I have dealt with.

This is the place where you should seek for help/support