Undo 2Factors Authentication

Hi,

2FA works for my samsung tab. But it doesnt work on my laptop chrome. I tried using all codes given by Google Authenticator app. How do I undo 2FA altogether?

Alexander

Hi there, Alexander.

It’s pretty strange that it works on one device and not the other. If you’re still able to log in with your Samsung tab, try going to account.envato.com in your web browser app. You will see a link under “Your account details” to manage or disable two-factor authentication.

If you’re still having trouble, please open a Help ticket at the link below. They will be able to assist you in disabling the 2FA:

https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=133406

Cheers!

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