unable to wordpress theme using any payment method

trying to make a purchase theme for a WordPress site but getting “Payment unsuccessful” error.
screenshot for reference.
(screenshot removed, private information)

please help

Your credit card may be on blocked list or you may need to contact the bank if it’s available for online purchases. If you have any other cards, try with them.

Welcome to Envato Forums!

Please don’t upload screenshots with private information such as your address and similar as this is public forum and everyone can see. It is removed to prevent misuse.

Regarding your question, this article may help. If those steps listed don’t help, you can contact customer support here.

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