ThemeForest] Purchase Confirmation- The theme purchased is not working correctly. kindly assist

The theme i purchased is not upload in the correct format.
Please help.

What do you mean ‘in the correct format’?

Do you mean like the demo? Have you set it up fully/imported content etc. or just installed the theme?

I installed the theme and imported the demo using same file upload. it installed, but i cant see the DEMO.

Kindly assist with solution.

it is also asking for ‘‘Missing Redux option name! Please also enter the Redux option name’’

You need to contact the author of the theme who would be best to help

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