The project appears to be damaged, it cannot be opened


#1

The project appears to be damaged, it cannot be opened
in Premiere cs6


#2

Chances are the project is not damaged, as they are all inspected for functionality before being approved. However, we’re gonna need a little more information before anyone can help…

• Which project?
• Have you attempted to contact the author of the project?
• Are you sure the project is supposed to be compatible with CS6? (Not all projects are)
• Are you receiving an error message? If so, what error message?


#3

• File name :videohive-21772846-summer-opener
link: https://videohive.net/item/summer-opener/21772846?s_rank=3
• No, i did not attempted to contact the author
• if not supposed to be compatible with CS6, can i get refund
• error message: The project appears to be damaged, it cannot be opend


#4

The project is listed as compatible with Premiere Pro CC (see screenshot below). Therefore, it is not compatible with CS6.

Refunds are typically issued only if there is something technically wrong or dysfunctional with the project, or if an item is misleading in it’s description. Unfortunately, that doesn’t appear to be the case here.

You will need to open a ticket with Envato Support if you wish to inquire about options.


#5

Usually most of the files I download from you
Are also adapted to previous versions
I must have been mistaken in this case.
I would be very happy if you consider this case One-time exception
And let me at least an option to download something similar
for free Which is suitable for CS6


#6

For further help, you’ll need to open a ticket with Envato Support.