@CleanMagicAudio, this is likely a problem with either your browser, your computer, or your network connection.
What you’re seeing is the raw rendered HTML without the CSS (visual styles) and images being loaded. There are many potential reasons this could happen. If you pop open your browser’s dev toolbar, load the Network inspector, and reload the page, you’ll probably see some failures to load the CSS files and images.
The fact that you’re also seeing this on the support site helps to confirm my suspicion that the problem is not on our end, because the support site is not run by us (it’s run by a third party). The likelihood of both them and us exhibiting this same problem is pretty low.
Finally, we’ve had no other reports of this. Employees here (both in the HQ office and not) have tested and it’s consistently working. We also have constant automated monitoring from worldwide locations; all are showing a green status.
To troubleshoot further, try changing one thing at a time:
- Use a different browser on your computer
- Use a different network (perhaps you can tether your mobile to your computer and use its connection)
- Use a different computer altogether
There’s always the possibility of wider problems (regional or country-level network issues, or a localized issue with one of our network partners), but again we’ve not had any other reports.
I expect one of the above troubleshooting steps will solve your problem, but please write back if not.