I just purchased Printshop - WordPress Responsive Printing Theme theme and it will not download because it says it is a virus. I know it is not a virus i have purchased a few themes from this site. I am having a hard time finding support and thought I would try here because of that. I have tried edge and chrome so far and both did the same thing. They are automatically deleting the download afterwords saying it is a virus. I have noticed this has been an issue before but it would seem it has been a while since it was based on forum search. Thanks for any and all help.
are you using Windows Defender? which antivirus giving you this warning. As far I know Virus should not be in any Item. Windows Defender is notorious for false positives. If you disable Defender, download the file, re-enable Defender, and then manually scan the zip file, it doesnât detect it as infected.
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I will try that now. I donât know why I didnât think of that before.
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I am getting same download error. Failed download due to virus detected. I just bought Jupiter X theme today 5/1/23, and canât download. Yes, I tried turning off windows defender, and still getting the virus detected and failed download.
What can I do?
Also, I just tried âinstallable wordpress file onlyâ and it worked. Trying âall files and documentationâ still thinks is a virus and wonât download.
Windows Defender is notorious for false positives. What it claimed it found in your case was a âtrojan downloaderâ in the form of a JavaScript file, rather than a trojan itself.
You can try to download the files from another PC (Firewall disabled) and for security donât open the theme file â instead, head over to virustotal.com and upload the zip file. They will scan it against all the top antiviruses and you can determine if itâs a false positive or not. if it is infected, delete the zip file and send the virustotal results to envato support by opening a Help ticket .
Thanks