Support problem

Hi there
question for envato, we purchase Neoo theme with 12 months support by author Fami_Themes and try to get some support and help because theme is locked but no response. We did contact him by direct email to author via author page, by writing ticket on official support page and nothing. Any sugestion or you guys have some contact what works.

Hey there, we’re sorry to hear you’ve had issues with an author to this extent, but rest assured, Envato Support is here to investigate any such claims and take swift action. Please open a support ticket via Envato Market Help and Support and the matter will be investigated. Cheers!