Hi all!
Just throwing the ball in there, how’s your income doing from the support and did your support work go up or down etc.
For us we rarely get any purchases, 6 month is just to long period in my book as we stated the concerns.
Our support work load went up quite a bit. And people request more.
…
On my last item I have 202 sales, out of which 15 are extended support sales… 
My support hasn’t changed. I’m still rejecting out of scope support requests, which I’ve seen a reduction in. I put this down to the clearer support terms made available during purchase. Just a little bit of extra cash for the occasional 12 month purchase. Will be interesting when 6 months expires 
I get a lot of post-6-months support for one item so it’ll be nice to monetize that a bit more
Support hasn’t changed either. The percentage of extended support sales is really low.