Super disappointed!!!

Envato Customers Purchases and Subscriptions
1

I need to get support from the authors of a ThemeForest template, Fountaine, but, When I attempt to create an account on their forum, it asks for a product purchase code, which I found (difficult) but, it says that code is invalid. How do I get some support on that product? At this point, it doesn’t work according to included documentation and I’m under a time crunch.

Thanks!

2

Hi,

Here you will find your purchase item purchase code.
Envato Purchase Key

You can contact with your purchase item author to follow this link

Still any question open a Help Ticket they would like to assist you with an official answer.

Thanks!

3

That’s the code I used but, there system says it’s invalid.

4

May be there is can be issue contact with your purchase item author hope they will help you out from your issue.

5

It was bought on Themeforest and not via Envato Elements, right?

If so then follow the link above and ask the author

6

Hi

Please go to your purchased item Comments Page and post comments there. So that item author can know about your concern issue and can assist you.

Thanks