Dear Support Team,
I am writing to express my concern and disappointment regarding the lack of support I have received for the theme installed on my WordPress site. I have a remaining three months of paid support, and I reached out via email last Friday to report an issue I encountered with my theme.
The specific issue I am facing relates to the wpbakerybuilder plugin. When attempting to update it, I received a notification stating that if I obtained the app with a theme, I should contact the theme author for assistance. Consequently, I promptly reached out to the theme author, but I have not yet received a response.
In an effort to resolve the issue, I proceeded to purchase a license for wpbakerybuilder and successfully updated the plugin. However, despite the update, the problem persists. Given the urgency of the situation, I am deeply disappointed with the level of support I have received thus far.
I kindly request your immediate attention and assistance in resolving this matter. As a paying customer with an active support subscription, I expected a more timely and effective response. I rely on your expertise to help me rectify the issue promptly, as it is affecting the functionality and performance of my website.
I appreciate your urgent intervention and support in resolving this matter. Please treat this request with the utmost urgency, as I am in critical need of assistance.
Thank you for your understanding, and I look forward to your prompt response.
The screen shots illustrate the issue. On the one page I cannot access WPBakerbuilder and that page will no save the tempate I have set and reverts back to this with the side area over lapping the page, When I try to edit it is just stays at the “default” and will not save “boxed home” or any other layout.