I have bought a licence on 12 of January for Revolution Slider. I have reinstalled the wordpress, also the revolution slider again. Now the Revolution Slider application is blocked - i received the message that the slider is already registered. The funny things is i cannot find the page where i downloaded the Slider so i cannot generate an API code to activate the licence. Could somebody help me? i have already lost a lot of time last night trying to figure out what i have to do.
hi aleksey,
I know very well what i have to do. I got the licence. But in this moment i do not find the aquisition on my account. meaning i cannot generate another API. i have the licence and i cannot use it. How you suggest to resolve this issue. Also your support team does not identify my purchase so i cannot rise a ticket for my problem.
it is funny to work with this support
Check your mail, you must have invoices. Which shows the Account name.
Knowing your nickname, you can restore the Account and access the download
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i have enter @themepunch for support but there is not way to contact them. Can you please help? i cannot figure out how this page is functioning
come on . this site is a joke. i need a chat. i cannot find my issue in the predefine questions and anser they are providing. I have to identify the purchase because the purchase is not in my account
i have checked also the email. i do not have any email. i am getting creazy, really. there is any other possibility? also tryed to find out should i loggin with other names. but the application does not send any remember password for accounts (sent already 3 now):))). Also, usually i use only one email adress as i do not have other yet…but who knows…maybe…could be an old one
thank you a lot Aleksey. I found the email address. great help thank you
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one more help. i cannot recuperate the password. i have sent two or three request until now in the platform but no email received. could you please take a look also for this issue?
thank you very much for your support,
cornelia
hi Aleksey,
I am trying to reset the password> The envato market is not sending me any email for more than 3h. Come on. please help