Hi, I booked an account to buy a template, but the template did not match my ideas and description. I currently have the money on the themeforest account, but I want to pay on paypal because I do not want to buy any template anymore. How do I request a refund for my paid or paypal account? Thank you
It depends on how you purchased the item.
If you have been refunded already and it is as credits then I assume you originally paid using envato credit rather than direct purchase?
If so then it most likely will not be possible return that payment but only support will be able to advise and you will need to talk to them. https://help.market.envato.com/hc/en-us/requests/new