Hi, I used my theme registration code on a staging site which I then deleted. When I created a new staging site I am not able to use the code - error message says its in use on another site. Is there any way to reset? Thanks
Hi @lkelly017 ,
To use purchase code again which already used for any website (mean theme license already registered) you have to unregister/deactivate the theme license from the old domian/website. you can not use the same purchase code for more than 1 website.
If you don’t have access of old website (in your case staging site) wp-admin where the theme registered/activated then you have to contact theme author and request them to unregister/deactivate the theme license from the old domian/website.
contact theme Author and let them know How to Contact your purchased theme Author, theme author will be happy to assist you.