Purchased Coaching Theme; Slider Not working

#1

I purchased and installed the Coaching theme (https://themeforest.net/item/speaker-and-life-coach-wordpress-theme-coaching-wp/17097658?utm_source=thimpress&utm_medium=sidebar&ref=thimpress&utm_campaign=cocahing)
I used the Import Demo feature, which failed after about 15 minutes. I continued setting up my website, and planned to come back to this. I cannot use the demo feature again without wiping my entire database, and key functionalities are not working. In particular, the widget “Slider Revolution” (required for the theme). This widget indicates API and AJAX errors, loads only a red warning box, and indicates it is not active. When I try to activate it, the system says it requires a purchase.

I am stuck, even thought I purchased this theme. What do I do?

By the way, I have been referred to three separate companies for support on this theme, even though support is supposedly included in my purchase.

#2

Hi @aarontitus,

Failing to import demo data fully usually is a matter of your hosting/PHP settings, not the theme. You should however get in touch with theme author for more detailed help and suggestions.

Thanks,
Luca

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#3

Hey @aarontitus,

Support is included in the purchase and provided by the author of the theme itself (in this case @ThimPress and @ThimPress_Support, who i’ve just tagged into the thread).

As @lucalogos says, your best bet is to reach out to them.

#4

Hi @aarontitus,

I’m sorry for your experience, let us help you in this case.

Have you checked your system requirement that it meets the requirement here: http://docs.thimpress.com/coaching/ ?

I forwarded your message to our supporters of the theme Coaching and they ask if you could create a support ticket on our forum https://thimpress.com/forums/forum/coaching/ so they can discuss directly with you and try to help you out. Or you could also send me an email at tungnd@thimpress.com and I will find a developer to help fix your issues.

Thanks and best regards,

Tung @ ThimPress

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#5

@ThimPress, I just entered a trouble ticket here: https://thimpress.com/forums/topic/slider-revolution-not-working-2/. Thank you.

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