Purchase code for a deleted site


I need your help, my site was deleted because it was hacked, and now i am trying to enter the “purchase code” but ti show a message:

“According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license.”

Obviouslly i have used because is the same site.

Could you help me pelase?

1 Like

Hi @edzuluaga,

You’re correct – you don’t need to purchase a new license for a reinstallation. In this case, please contact the author and ask them to reset the purchase code. Make sure to clearly state that you’re reinstalling it on the same domain name.

Here are the various ways you can contact an author: