Hello my dears. I tried to send an updated “Main file” file to correct an error in my item, the file is 57.2MB in size and when the upload progress is at 70% it stops. I read a few things about sending via FTP but nothing related to sending this type of file. Inspecting the request to send my file, I receive the error “ERR_HTTP2_PROTOCOL_ERROR” from CodeCanyon. I ask for help, please, I need to update my item.
Hi @breaklabs , it can be a temporarily error. please clear browser cache and try again.
So are you uploading via FTP or via web interface?
I’ve cleaned and switched browsers too, I get an error message and I can’t update my products.
Via the web I get an error message when uploading. Via FTP I send, wait a few seconds, update the FTP directory and the uploaded file disappears.
FTP does that sometimes, just upload it again. Forget about web interface, FTP is way to go.
I discovered the error, it was really silly . I had to exchange ftp.author… for ftp.marketplace…
I apologize for the time spent on the post, and thanks for the help.