payment not working

I’ve been trying to purchase a theme but my payment is not working. The money is getting taken out of my bank account but it gets put right back in.

Please open a Help ticket. They will be happy to help.


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I have done that. Do you know how long it takes for them to get back?

Normally they will respond within one business day, but sometimes it can take a bit longer if they’re getting a heavy influx of tickets. :slight_smile: