Hi, I need urgent help please regarding payment. I have a deadline to fill but unable to make a buy Envato Element subscription. It is neither accepting debit card nor PayPal. Please help me figure this out.
Hi,
Envato elements accept PayPal.
Envato Elements accepted payment method
Still any query get in touch with envato elements help center they would like to assist you with an official answer.
Thanks!
Hey, thanks for your reply! are they working on weekends?
Hi. @manvinagpal1997 Recently RBI disabled international transactions for credit/Debit cards by default.
you may need to activate international transactions from bank app or website.
As per the Envato Elements team, they are unable to comply with the RBI regulations and hence Envato Elements is not available to any of their Indian Customers. While most platforms have been able to resolve it or give alternate subscription options like generating annual invoices and option to pay every year. Envato Elements cannot implement it and has basically closed doors to all India based subscribers. They have promised to get back as soon as it’s resolved but it’s not resolved since Oct 2021.
And i quote their support teams response “It is the number one incident that we have. Our finance team has been working hard to figure out a subscription resolution. It is the developers that can not provide the changes needed. They have tried all available options to make it work, and continue to do so, but the RBI issue is not something that Envato platform can currently accommodate.”
“Most of our Indian users have been unable to subscribe or renew a subscription as of October 2021. Envato is saddened by this, as we have many Indian users and cherish each one. As you could imagine, this RBI change has impacted a number of companies with subscriptions and A LOT of customers. While some have been able to pivot quickly to provide alternatives, we as of now, do not have an alternate solution.”