Paiement issue

Hi there.
I would like to re-subscribe to Envato but I make the annual payment, an error message appears, simply telling me that the operation didn’t work but without telling me what caused the problem. Just “Try again”. Great instructions!!
The worst thing is that each time I tried, I was debited one EURO! What kind of scam is this ???

What a fcking bad experience…!!!
Anyone to HELP ME ???