Order of Updates & Accessing Betheme Account

Envato Customers Web and Code
1

Hi,
Two questions:

  1. I work with a site that uses Betheme, but I do not know the original email used to set up the Betheme account so am unable to login to contact support although I have an active license, etc. And I cannot set up a new Betheme account because it requires the Themeforest username for the account, but I am lacking that as well since I did not originally set up the site or make the original orders. How can I go about verifying my site and getting access to these accounts so that I can use the normal support methods?

  2. I have a number of updates I need to run on my site and am wondering which I should update first to mitigate risk, etc. (update the overall Wordpress first, PHP, then Betheme, then betheme plugins, etc.?). Does the order matter?

Thanks!
Kathryn

2

Unfortunately, you will not be able to access support and updates without the original purchase account.

Also if the purchase is over 6 months old (which it sounds like it is, then there would be no active support)

It would be sensible to purchase a new license and then you will have access to all of the updates, 6 months support and no issues relating to ownership etc.