Not getting a response from support

I have been a customer since 2016 and have not been able to access my account for half a year now. I have been reaching out since October and created mulitple tickets but have not gotten any responses from Envato.

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What’s the problem with the account?

OMG I HAVE THIS PROBLEM TOO!!!

It won’t let me log in says can’t recognize my username or email despite recognizing both then it won’t let me login it’s maddening

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