My account in videohive is disabled and my items are not available for sale ?

[GadMT]

Now I can’t complete my author id check cause the test didn’t accept any Personal Id from Egypt.
then my account is disabled. and there is no any id check test available to do
what should i do to solve that problem ?
thanks in advance

[romlam]

Hi! Looks like you haven’t identified your profile

Author ID checks for VideoHive Authors starting Jan 4

Hi all. Author ID checks for VideoHive Authors will be starting this week - this thread has all you need to know about the process. What’s happening? During January, VideoHive authors will be required to complete an Author ID check to verify the identity of the account owner. If you haven’t already completed an ID check, these will be made available on Tuesday 4th January, for a period of 4 weeks. If you are an active Author with Video content as your primary asset type, you will receive an…

[GadMT]

Hi romlam,
I have 3 expired id test and I can’t find how to verify my id right now ?

[Enabled]

Get in touch with → Envato Author Support - they’re the only ones that can assist with this!