Hello. I purchased a yearly subscription, now I’m finding I cannot do anythign with these .mov files??? WHAT do I need to do? They don’t open anywhere and I cannot convert them…
Hello. What operating system are you using?
Do you have QuickTime installed on your computer? That would be the first place to start if not, as you need the QuickTime codecs installed to work with movs
As explained by @SpaceStockFootage, you need a video player with proper codecs. VLC media player is a great option too.
Maybe you are using IOS (Catalonia or higher) and you are tring to open video file with alpha channel. Since Apple no longer supports «QuickTime PNG RGB+Alpha» format, Catalonia dosn’t see the files in this format. All authors had to update update their items changing format to «QuickTime Apple ProRes 4444 RGB+Alpha». If the author updated the item, download it again. If not, contact to the author and ask him to update the item. Or you can render needful files from old to new format on MAC with operation system lower than Catalonia