Downloaded video (.mov format) cannot be opened

I purchased this video on Videohive: https://videohive.net/item/tree-growing-in-a-field/23243699 and downloaded the file. The file is identified as a .mov file, but it isn’t opening and i’m unable to transcode it. I downloaded the preview version and it works fine. Please advise.

Hello! Looks like you use Mac OS Catalina. Apple no longer supports Photo PNG + Alpha format. Contact the author. I hope he can render the video in the right format for you

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Got it, thanks for the quick reply. I’ll reach out and see what the author says.

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