MOGRT files crashing premiere! Paid for tech support and just spoke at length to Adobe


I downloaded ‘Vintage Film Slideshow’ (and then Beautiful Moments Slideshow, as a test).

I’ve just paid for tech support to check my drivers, then spoke to Adobe and they are suggesting that the mogrt Premiere pro files I am downloading for my latest version of Premiere Pro, are continually crashing the software.

I have a Dell XPS15 9570 laptop, Windows 11 Pro, 16GB RAM.

Need help ASAP please - project is due in a week!

Thank you.