Hi,
I’m hoping you can help me. I purchased the Ohio theme on July 1, 2021, and last week received an email that there was an update, but there’s nothing in my downloads folder. I have my Invoice and Order number but there’s nothing on the site under purchases and downloads - although older purchases are on there.
Meanwhile, my site is completely down until I get this resolved. please help!
Thanks!
Hi, you can go to ask item support section. Then author support team help you.
Thank you for your reply, but I’m sorry - it’s confusing.
Is that an Envato issue or an Author issue? I’ve tried to connect to both, it’s also confusing. I’m not seeing where exactly I can connect directly with the Author.
Thanks again!
Author responsible for item support. Please you can go to ask item support section. Then author will answer to your questions within response time.
How to contact an author to get support for any Item issue or for any technical query:
Thanks