made a mistake merge 2 accounts please

hello i just subscribed on the wrong account and need to change email and user name to the other account i created. or have the 2 accounts merged together
how would i go about doing this thank you

Hello @jeffreyc27

You can contact to envato support for more.

Customer support


thank you so much . i looked all over for a link to fins support directly or an e-mail. i even called but could not understand the answering message as i had a bad connection.
this is perfect
thank you,

If it is a subscription related issue then you need elements support not general support.

Envato Elements Help and Support

You won’t be able to merge accounts but if you do not download anything then you may be able to refund and start over.

thank you