logo template not approve over 7 days



I submitted my logo template 7 days ago it still does not approved, and I asked Help center, they send me this to my email.
Hi there,

This is an automated response to let you know that we’ve received your request. Your ticket id is 517188.

One of our team (not a robot) will assess your ticket shortly and assign it to the right team so they can assist you.

Please do not submit multiple tickets for the same request, as this does not result in a faster response time.

Have you tried searching our Help Center?

Kind Regards
The Envato Market Help Team

Please help me what should I do?