Little help here

I had a track waiting 5 days for review and now disappeared. Please any stuff members check this out

Check to see if it is still visible in your dashboard.

If not check your email spam folder - it is pretty rare for a file to be reviewed and closed off without some form of contact.

If you are sure it is nowhere to be seen and no response then you can contact support here

No dashboard no hidden items and not spam or email inbox.
I will send to support thanx

Still nothing

Ticket number is 334662 few days back.
Can someone from envato team tell me whats going on?