Licensing and installing themes from Elements

Hi there,
I’ve an Envato elements account i paid an annually subscription.
When i download a cms theme for exemple and i want to install it it tell me that i don’t have the license and open me a window with envato login and password for the api but when i login it tell me there is an error.
It the same for all the themes i download.
Is there anyone can help me to resolve that ?


Envato Elements does not issue purchase codes when you download or register items for projects, instead you receive an ongoing license for a single, specified use. The Elements license is only valid if you complete your End Products while your subscription is active. Then the license continues for the life of the End Products (even if your subscription ends).

Learn more about the nuts and bolts of the Envato Elements License here.


Envato Elements don’t provide any purchase code. You don’t need any purchase codes/license key to use Element’s items. You can just ignore any requests to enter one. please just ignore entering the purchase code/license key and it will work fine for you.