I have a degree in Mechanical Engineering but not computer engineering. I’m 81 and not highly computer literate! I have been unable to update my U-design Plug-in for perhaps 3-4 months. I’m frustrated in that I can’t understand or follow the directions on how to correct this issue. I’m reluctant to start trying to follow some of the directions on how to resolve my issue as there are precaution statements about what has to be done first. I am trying to appeal to someone on the team that can find the problem and correct it. I believe the error message says something about not finding a valid URL.
I admit to my ignorance in that I still don’t know the interrelationship between U-Design; Envato and ThemeForest! If I need to re-up for more Assistance, I’ll be glad to do so. I’m anxious about having my out-of-date plug-in. I had an intrusion several years ago that may have been due to my unawareness of the importance of keeping everything up to date. My hosting company kicked me off-line until my site was cleaned and cleared. Can someone advise me how to get in touch with the right department/person to get this resolved?!