I'm having a problem with item support i have a problem with the "missing the style.css error" e tried to do what you recommend but still doesn't work and i can't do the upload

I’m having a problem with item support

i have a problem with the “missing the style.css error” e tried to do what you recommend but still doesn’t work and i can’t do the upload…

Carlos Rangel.

Item URL: https://themeforest.net/item/jz-pub-bar-wordpress-theme/18843605
Item ID: 18843605
Item Purchase Code: [redacted]
Purchase Date: 2020-05-01 15:36:19 UTC

Hello!

This error occurs when the file you are trying to upload into WordPress is not a valid theme file. Please go back to your downloads page and download the theme again, making sure to select “Installable WordPress file only.”

Hope this helps!

1 Like

Thank you, but didn’t work :frowning:

1 Like

the above solution from @baileyherbert should work.
Please check this helpful Theme Installation guide article:

If still issues you can share screenshots what is happening there. so that we can try to help you.

1 Like

Interesting! Could you try to “unzip” the downloaded file on your computer? If you see another .zip file inside, then try uploading that one into WordPress.

thank u, guys! Problem solved. I did the upload by the ftp server :wink: Works fine!

Thank u for all your help! :wink:

Carlos