I need to update my theme but it doesn't show in downloads on envato market.

I am running the bridge theme version 11.1. the latest version is 19.9. When I go to my downloads in envato market however nothing shows up so I’m not able to update the theme. The site clearly says you get updates for life so I’m not sure what’s going on with my account.

If you go to www.themeforest.net/downloads (assuming you are logged in) BUT the file is not in your downloads list AND assuming that you have not previously challenged or refunded the item, then you must be logged in using the wrong account